FAQ

Getting started is a straightforward process designed to get you into the action quickly. Navigate to the 'Sign Up' button on our homepage. You will be prompted to fill out a registration form with basic personal details such as your name, email address, and date of birth. It is crucial to provide accurate information, as this will be used later for account verification. Once you've created a unique username and a strong password, you'll need to agree to the terms and conditions. After submitting the form, a confirmation email will be sent to the address you provided. Click the link within that email to activate your account, and you're all set. You can then log in and prepare to make your first deposit and claim your initial bonus.

As a new player at Enchanted Casino, you are immediately eligible for our Welcome Bonus of 1 Enchanted Coin. Claiming this offer is automatic and designed to give your starting balance a solid boost. Simply complete the registration process and activate your account. The 1 Enchanted Coin will be credited to your balance upon your first login. There's no special code required. This initial coin gives you a fantastic opportunity to check out the incredible selection of games we have, including popular titles from Pragmatic Play and Microgaming. It’s our way of saying thank you for joining the community and giving you a head start on your journey toward major wins.

Yes, we believe in giving players a chance to experience our platform right away. Enchanted Casino offers a No Deposit Bonus of 1 Free Coin to new players. You do not need a specific bonus code to claim this offer. It is typically credited to your account after you have successfully registered and verified your email address. This bonus is a perfect, risk-free way to try out some of our spectacular slot games, like the mob-themed Chicago Gold Slots or the glamorous Burlesque by Dita Slots. Keep an eye on our promotions page and your email inbox, as we occasionally release special, limited-time No Deposit Bonus Codes for our loyal players, offering even more ways to play and win on the house.

We offer a wide array of secure and reliable payment methods to ensure your transactions are seamless. For deposits, you can use major credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB, and UnionPay. All deposits are processed instantly, allowing you to fund your account and get back to your favorite games without delay. Our platform currently operates using USD. For withdrawals, the available methods will be displayed in your account's cashier section. We prioritize swift processing times for all payouts, but the duration can vary depending on the chosen method and standard verification checks. Rest assured, all financial transactions are protected by advanced SSL encryption technology.

Wagering requirements are a standard condition for casino bonuses, and understanding them is key to maximizing your winnings. A wagering requirement, sometimes listed as a playthrough, dictates the total amount you must bet before you can withdraw any winnings earned from a bonus. For instance, our Daily Bonus and Reload Bonus come with a 25x wagering requirement. If you receive a bonus of 10 Enchanted Coins (EC), you would need to place bets totaling 250 EC (10 EC x 25) before the bonus funds and any associated winnings become withdrawable cash. Different promotions may have different requirements, so it's always wise to read the terms and conditions of each specific offer before you opt-in.

Absolutely. The Enchanted Casino platform is fully optimized for mobile play. Our website uses responsive design technology, which means it automatically adjusts to fit the screen of any modern smartphone or tablet, whether it's running iOS or Android. There is no need to download a separate application. Simply open your preferred mobile browser, navigate to our site, log in, and you'll have access to our complete library of games, including slots, table games, and more. You can also manage your account, make deposits, request withdrawals, and contact customer support directly from your mobile device, ensuring a complete and high-quality gaming experience on the go.

Enchanted Casino boasts a rich and diverse game library powered by industry-leading software providers like Pragmatic Play, Belatra Games, and Microgaming (Apricot). Our primary focus is on slot games, where you'll find hundreds of titles with various themes and mechanics. You can journey to ancient Egypt in 3 Tiny Gods Slots, with its 30 paylines and multiple bonus features, or dive into the world of entertainment with the 243-ways-to-win Burlesque by Dita Slots. Beyond slots, we offer a curated selection of classic casino games. We are constantly updating our portfolio with the latest releases from our partners, so there is always something new and exciting to play.

Operating with integrity and ensuring player fairness are core principles at Enchanted Casino. The platform operates under a gaming license issued by a recognized regulatory authority. This license mandates that we adhere to strict standards concerning game fairness, player protection, and operational conduct. Our games, provided by respected developers like Microgaming and Pragmatic Play, utilize certified Random Number Generators (RNGs) to guarantee that every outcome is completely random and unbiased. These RNGs are regularly audited by independent testing agencies. For specific details on our current licensing, you can typically find the information displayed in the footer of our website.

Account verification, also known as the Know Your Customer (KYC) process, is a mandatory security measure required by gaming regulations. Its primary purposes are to prevent underage gambling, combat fraud, and comply with anti-money laundering laws. To verify your account, you will typically be asked to submit copies of specific documents: a government-issued photo ID (like a passport or driver's license), proof of address (like a recent utility bill or bank statement), and sometimes proof of the payment method used. Completing this one-time process is essential for securing your account and is a prerequisite for making withdrawals. We handle all submitted documents with the utmost confidentiality and security.

While we strive for a flawless gaming experience, occasional technical glitches can occur. If a game freezes mid-spin, your first action should be to refresh the page. In most cases, our system will have recorded the game's outcome, and upon reloading, it will either complete the round or restore your balance to its state before the wager. If the issue persists or you encounter any other technical problem, please contact our Customer Support team immediately. You can reach us via live chat for instant assistance or by email at support@enchantedsweeps.com. Providing details like the game you were playing, the time of the incident, and any error messages will help our team resolve your issue swiftly.

We are deeply committed to promoting a safe and responsible gaming environment. Enchanted Casino provides a suite of tools to help you manage your play effectively. Within your account settings, you can set personal limits on your deposits, wagers, and session times on a daily, weekly, or monthly basis. We also offer a self-assessment test to help you reflect on your gaming habits. If you feel you need a break from playing, you can activate a 'cool-off' period for a short duration or opt for a longer-term self-exclusion. These tools are designed to empower you to play within your means and ensure that your experience remains enjoyable and entertaining.

Protecting your data is our highest priority. Enchanted Casino employs state-of-the-art security protocols to safeguard all your sensitive information. Our entire website is secured with 128-bit Secure Socket Layer (SSL) encryption, the same technology used by major financial institutions. This ensures that any data transmitted between your device and our servers—including personal details and financial transactions—is fully encrypted and protected from unauthorized access. Furthermore, we adhere to strict data protection policies and will never share your information with third parties without your explicit consent. You can play with confidence, knowing that your privacy and security are robustly defended at all times.