Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use the Enchanted Casino website, create or use a player account, play games, and take part in promotions or other services we make available.

By visiting the site, registering an account, or using any part of the platform, you agree to follow these conditions of use. They’re designed to set clear expectations, protect players, and help the platform run in a fair and reliable way.

If you do not agree with these service terms, please do not use the website or create an account.

Who Can Use Enchanted Casino (Adults Only)

Enchanted Casino is intended for adults only. You must be at least the legal gambling age in your jurisdiction to register and play.

You are responsible for making sure that online gambling is lawful where you are located and that you are allowed to use our services. Access to the platform may be restricted or unavailable in certain countries, states, territories, or regions due to legal, regulatory, or risk-based reasons.

We may also take reasonable steps to confirm your location to support compliance and platform safety.

Account Registration Basics (Keep It Accurate)

To use the full services of Enchanted Casino, you will need to create a player account. When registering, you agree that:

• The information you provide is accurate, complete, and kept up to date
• Your account is registered in your own legal name
• You will not impersonate another person or use someone else’s personal or payment details
• You will follow any additional platform rules that appear in specific areas of the site

Unless we explicitly allow otherwise, each player may only maintain the number of accounts permitted by Enchanted Casino. Creating multiple accounts to gain an advantage (including promotion-related advantages) may lead to limits being applied, bonuses being removed, or the account being closed after review.

For brand context, Enchanted Casino is the operator of the platform as described on our site.

Identity Checks (KYC) and Verification Requests

To protect players and the platform, we may request verification at registration, during play, when you request a withdrawal, or when activity requires additional review.

Verification may include asking for documents or information to confirm details such as:

• Identity and age
• Address or residency
• Ownership of a payment method
• Account security details
• Other information needed to prevent fraud, meet compliance obligations, or resolve disputes

If requested, you agree to provide accurate information within a reasonable timeframe. In some cases, certain account features (such as withdrawals or promotion eligibility) may be limited until verification is completed.

Your Player Account: Security and Personal Use

Your player account is personal. It may not be shared, transferred, sold, or used on behalf of another person.

You are responsible for:

• Keeping your login details confidential
• Using a secure password and protecting access to your devices
• All activity that occurs through your account, whether authorized by you or not

If you believe your account has been accessed without permission, contact support as soon as possible so we can help secure it.

Deposits, Withdrawals, and Account Balances

Enchanted Casino supports a range of payment methods, which may change over time and may not be available in every location. Supported options may include American Express, Visa, MasterCard, Discover, JCB, UnionPay, and Bank Transfer.

Deposits, withdrawals, and balances are subject to practical operating conditions, including:

• Availability of specific payment methods in your region
• Processing times and bank/payment-provider timelines
• Account limits, security reviews, and verification status
• Checks to confirm the legitimacy of transactions and payment method ownership

Withdrawal requests may be reviewed before approval. We may apply reasonable checks to help prevent fraud, chargeback abuse, or unauthorized transactions. If we identify issues that require clarification, we may contact you for additional information before processing.

All balances shown in your account are intended to reflect your current position on the platform, but they may be adjusted if an error, reversal, chargeback, or correction is required (see the section on errors below).

Bonuses and Promotions: Bonus Terms Matter

From time to time, Enchanted Casino may offer bonuses, login rewards, referral incentives, or other promotions. Each offer may come with its own bonus terms, and those promotion-specific rules apply in addition to these site terms.

Common promotion conditions may include:

• Eligibility requirements (such as account status or location)
• Playthrough/wagering requirements
• Time limits or daily availability
• Game weighting or game restrictions
• Limits on how much bonus-derived winnings can be converted or withdrawn
• Rules around how many offers a player may receive or claim

Based on current promotional information:

• The Grand Welcome Bonus may be applied automatically after email verification and may include 3 Enchanted Coins (no minimum deposit indicated).
• A Daily Reload Bonus may be available through daily login , may include 1 Enchanted Coin , and may carry a 25x playthrough , with a maximum cashout cap of 500 Enchanted Coins for the daily bonus.
• A Referral Bonus may be offered from time to time; details may vary and may be subject to additional requirements.

Because offers can change, you should always review the promotion’s dedicated rules at the time you claim it. If there is a mismatch between a promotion page and these general account rules, we will interpret and apply the conditions in a fair and reasonable way, prioritizing the most specific and most recently published offer rules.

Game Access and Platform Availability (What to Expect)

We aim to provide a reliable service experience, including access to games and account features on supported devices. However, availability may vary due to:

• Your location and local restrictions
• Device compatibility and browser/app limitations
• Maintenance windows and software updates
• Technical interruptions, outages, or third-party service disruptions

Some games, promotions, or site features may be added, removed, paused, or limited at any time. We do not guarantee that any specific game, feature, or promotion will always be available.

Fair Play Rules: What’s Not Allowed

To protect the integrity of the platform, you agree not to misuse Enchanted Casino or attempt to gain an unfair advantage.

Prohibited behavior includes, for example:

• Using the site for unlawful purposes
• Providing false, misleading, or stolen information
• Fraud, collusion, or attempting to coordinate outcomes with other players
• Chargeback abuse or intentionally reversing legitimate transactions
• Bonus abuse (including using multiple accounts or tactics designed to exploit promotional rules)
• Attempting to manipulate games, systems, payouts, or promotions
• Using unauthorized software, scripts, bots, or automated play methods
• Allowing any other person to access or use your account

If you are unsure whether a behavior is permitted, it’s best to contact support before acting.

When Enchanted Casino May Limit or Close an Account

We may refuse service, restrict access, pause promotions, delay withdrawals for review, or suspend/close an account when we reasonably believe that:

• The site terms or promotion rules have been broken
• Required verification is incomplete or cannot be confirmed
• There is suspected fraud, chargeback abuse, collusion, or other misuse
• Account activity indicates security risk or unauthorized access
• We must do so to comply with legal or regulatory obligations

We aim to apply these measures in a balanced way. Where appropriate, we may request additional information so concerns can be resolved.

Errors, Mistakes, and Technical Problems

From time to time, issues may occur such as:

• System downtime or interrupted sessions
• Game malfunctions or communication failures
• Display errors (including incorrect balances, results, or bonus information)
• Incorrect pricing, promotion configuration, or accidental crediting

If an obvious error occurs, we reserve the right to correct it and to adjust account balances, bonus amounts, or game outcomes impacted by the error—acting reasonably and in good faith. Where possible, we will investigate and address issues in a way that reflects what should have happened if the error had not occurred.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. We encourage players to set personal limits and to take breaks when needed.

Depending on what is available on the platform at the time, responsible gaming tools (such as deposit limits, time limits, cooling-off periods, or self-exclusion options) may be offered. If you need help with account controls or safer play options, contact support.

Intellectual Property and Acceptable Use of Site Content

The website, its design, branding, text, graphics, and software elements are owned by Enchanted Casino or used under license. You may use the site for personal, non-commercial purposes in line with these platform rules.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except where applicable law allows it.

Third-Party Providers and Linked Services

Some parts of the service may be provided through third parties, including game studios (such as Pragmatic Play), payment providers, identity verification partners, analytics tools, or hosting services.

Because these services rely on external providers, certain features may be limited by provider availability, technical constraints, or regional restrictions. We may also provide links to external sites or resources; where we do, those third parties may have their own terms and policies.

Limitation of Liability (Clear and Fair)

We work to provide a secure and reliable platform, but we are not responsible for losses or damages caused by circumstances outside our reasonable control, including:

• Internet or device issues on the player’s side
• Unsupported browsers, devices, or settings
• Service interruptions, maintenance, or technical failures
• Third-party outages (such as payment networks or service providers)
• Player mistakes (such as entering incorrect payment details)
• Events commonly considered force majeure (such as major infrastructure failures or natural disasters)
• Misuse of the platform or breach of these site terms

Nothing in these service terms is intended to exclude or limit liability where doing so would be unlawful.

“As Is” and “As Available” Service (No Guarantees)

The website, games, and related services are provided on an “as is” and “as available” basis. This means we cannot promise uninterrupted access, constant availability, or error-free operation at all times.

We also do not guarantee that every game, feature, promotion, or payment method will be available in every region or at every moment.

Updates to These Conditions of Use

We may update these terms from time to time to reflect changes in services, security practices, legal requirements, or operational needs.

The latest version posted on the website will apply from the date it is published (unless we state a different effective date). We recommend reviewing this page periodically, especially before participating in promotions or making withdrawals.

Related Policies You Should Review

These site terms work alongside other policies and notices available on Enchanted Casino, which may include:

• Privacy Policy
• Cookie Policy
• Responsible Gaming information
• Bonus Terms (promotion-specific rules)
• AML/KYC-related policy information (where published)

If there is a conflict between a specific policy and these general account rules, the more specific policy typically applies to that topic.

Contact Enchanted Casino Support

If you have questions about these terms, your account, verification, payments, or promotions, you can contact our support team by email at support@enchantedsweeps.com. Live chat may also be available on the website at certain times.

By continuing to use Enchanted Casino, you confirm that you understand these player responsibilities and agree to follow the platform rules. These conditions are here to help keep gameplay fair, accounts secure, and expectations clear for everyone using the service.